Fran Valero
I am an Engineer at Supersonik where we are redefining how software is sold by building personalized AI agents that run interactive and live product demos 24/7.
Previously, I was an Applied Scientist at Amazon where I focused on informing customer purchase decisions by applying NLP/ML and LLMs to customer feedback data. We built the first AI-generated product insights from customer reviews in e-commerce (see Amazon blog posts 1 and 2).
I am also the core builder of the ESCI Benchmark dataset .
news
| Feb 23, 2026 | I am thrilled to announce that I have joined Supersonik |
| Aug 14, 2023 | We just launched customer review highlights using generative AI in Amazon |
| Mar 22, 2022 | Our Amazon Product Search competition, part of KDD 2022 is available |
| Nov 30, 2021 | Our paper entitled “Topic Modeling on Podcast Short-Text Metadata” from my research internship at Deezer has been accepted at ECIR 2022 |